Welcome to Nuawin Application and Website. We are committed to protecting your privacy and ensuring the security of your personal data. This policy outlines how we collect, use, and protect the information we obtain from our users.

1. Information Collection: We collect the following personal information from our users:

   • Full name.
   • Contact information (such as email address and phone number).
   • Place of residence.
   • Medical records and health information.
   • Location data (to determine the user's location for displaying available and nearest service providers, and for service providers to reach the required destination).

2. Use of Information: We use the information we collect for the following purposes:

   • Creating a personal account for the user upon registration on the Nuawin application/website.
   • Providing and improving the services of the Nuawin application/website.
   • Facilitating communication and interaction with the user in case of assistance requests, answering inquiries, and handling complaints.
   • Preventing violations of the terms and conditions and service provision policies by any party.

3. Protection of Information: We take all necessary security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. We are committed to maintaining client confidentiality and respecting their privacy in accordance with Saudi customs and regulations.

4. Information Sharing: We do not share your personal information with any third party, except in the following cases:

   • Compliance with applicable laws and regulations.
   • Protecting our rights, property, or the safety of our users.
   • Enforcing or applying our terms of use and other policies.

5. Retention of Information: We retain personal data for varying periods depending on each case, ensuring that the retention period is not longer than necessary.

6. User Rights: You have the right to access, update, correct, and delete your personal data. You can exercise these rights by contacting us through the available communication methods on the Nuawin application/website.

7. Changes to the Privacy Policy: We reserve the right to update or modify this privacy policy at any time. Any changes will be posted on this page, and your continued use of the application/website after the changes are posted constitutes your acceptance of these changes.